Aster DM Healthcare has announced the appointment of Mr. David Boucher, a global leader in healthcare service excellence and medical value tourism, in an effort to strengthen its patient and customer service offering and enable wider access to its quality healthcare services to patients across the world. Working closely with the strategic leadership team of the organization, he would be responsible for fostering and driving a culture of patient/customer centricity, while improving patient experience across markets. The appointment is in alignment with Aster’s long-term vision to make its quality healthcare services accessible to patients across the world.

Commenting on the appointment Ms. Alisha Moopen, Deputy Managing Director of Aster DM Healthcare said, “The 3 S of healthcare – safety, service, and savings propel people to go searching for healthcare services. At Aster, we are committed and passionate about complementing the highest levels of clinical expertise with the best pricing and unparalleled seamless service. We aim to combine the three elements to ensure patient wellbeing and care for them with grace and compassion. Mr. David brings his unique perspectives of leading healthcare systems that saw 150 nationalities being served as patients, personalizing and creating a haven for care and recovery for people who travel for access to quality care. As the group head of Service Excellence, we hope to build on our combined strengths further to become one amongst the most distinguished brands in healthcare built on the cornerstone of trust.”

“A leading healthcare provider in India and GCC and soon to be a local player in the Cayman Islands, Aster DM Healthcare is on the verge of an exciting journey, and I am thrilled to join the organization at this point. With a core-focus on the voice of the customer or patient and enabling solutions that would support them in the best possible way, the organization has tremendous potential to emerge as a global leader,” said Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare.

With more than four decades of experience in the area of patient excellence and business transformation, Mr. David has provided both operational and strategic leadership in various roles with healthcare organizations across the world. He last served as Chief Business Transformation Officer at Bumrungrad International Hospital in Bangkok, Thailand. Prior to that he served as President and COO of UCI Medical Affiliates, Columbia, USA, and held several leadership roles with various healthcare organizations like BlueCross BlueShield of South Carolina, Columbia, Companion Global Healthcare amongst others.

David has been quoted in over 250 newspapers and journals including The Wall Street Journal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News and Fox Business News. He has also delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management, and Harvard Medical School.

About Aster DM Healthcare

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, and clinics. We have over 19,800 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC states through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.