Cosentus.ai is designed to improve staff productivity across high-volume administrative workflows, including eligibility, claims, prior authorisations, scheduling and patient billing support

Cosentus, a global healthcare revenue cycle management (RCM) and technology company, today announced the launch of Cosentus.ai, an artificial intelligence platform designed to streamline high-volume administrative workflows across healthcare revenue cycle operations.

Developed by Cosentus’ AI core capability teams, Cosentus.ai uses voice-enabled AI agents to manage repetitive communication workflows between healthcare providers, patients and insurance payers. The platform supports more than 30 languages, including Hindi, Tamil, Arabic, Mandarin, Spanish, French and Portuguese, and can switch dynamically between languages within a single call. Cosentus takes care of everyday, high-volume tasks. AI helps revenue cycle teams work more efficiently, allowing them to concentrate on more complicated and valuable tasks.

Cosentus.ai supports healthcare providers across key stages of the revenue cycle, including eligibility verification, insurance claim follow-ups, prior authorisation tracking, appointment coordination and patient billing support. By automating routine tasks, the platform helps healthcare organisations work better, keep communication steady with payers and patients, and lessen the workload on staff without changing how teams are set up.

“Healthcare providers today are dealing with a significant volume of administrative interactions across patients, insurers and internal teams,” said G.S. Bhalla, Co-Founder and Chief Executive Officer, Cosentus. “Revenue cycle management remains one of the most operationally intensive functions in healthcare, and inefficiencies in this area directly affect both financial performance and patient experience. We built Cosentus.ai in-house to address this challenge by automating repetitive communication workflows and improving the productivity of revenue cycle teams, allowing them to focus on more complex, judgment-based work.”

“As healthcare systems increasingly adopt technology-enabled operating models, we believe AI will play an important role in supporting workforce productivity and operational efficiency across the sector. Cosentus.ai’s multilingual capabilities and seamless integration with existing provider systems ensure minimal disruption to workflows. With India continuing to strengthen its role in healthcare administrative and technology-enabled services, we believe the country is well-positioned to contribute to the next phase of AI-enabled healthcare workflow innovation.”

The platform is built for enterprise-scale deployment and designed to support large volumes of concurrent interactions, helping healthcare organisations reduce missed calls and improve workflow responsiveness as they grow. Cosentus.ai currently processes approximately 3,000 calls per day, with capacity expected to expand further as deployments scale.

Cosentus.ai integrates with third-party EMRs and practice management systems, as well as Cosentus’ own Medcloud platform, and supports live, real-time data processing during calls. This enables AI agents to access relevant account information and support more accurate, context-aware interactions with patients and payers.

The platform deploys specialised AI voice agents at different stages of the healthcare revenue cycle. These include agents for insurance eligibility and benefits verification; pre-service cost estimates; claim status follow-ups; denial resolution support; prior authorisation tracking; appointment scheduling; balance explanations; payment support; underpayment review; and routine patient enquiries, including after-hours assistance.

Administrative complexity remains a major operational challenge across the healthcare sector. As providers seek to streamline billing, claims processing and payer interactions, demand continues to grow for technology-enabled solutions that can improve responsiveness, accuracy, and scalability. India has also emerged as an important hub for managing healthcare revenue cycles and BPM services, supported by deep process expertise, analytics capabilities and a strong base of technology talent.