HARMAN Professional Solutions Enhances the Patient Experience for Mater Health Services
Programmed Electrical Technologies and avtimplement an innovative AMX TPControl BYOD (Bring Your Own Device) solution atMater Private Hospital Springfield
BRISBANE, Australia—Programmed Electrical Technologies and avtrecently installed an AMX by HARMAN patient room control systemat Mater Private Hospital Springfield (MPHS). The TPControl BYOD (Bring Your Own Device)-based solution allowsguests to adjust in-room technology using their own mobile devices.
Materwanted to provide guests with an easy and simple method to control the electronic services within each of the 64 patient rooms at MPHS, including in-room TV sets, thermostats, lightingand motorized window blinds. MPHSengagedProgrammed Electrical Technologies to install a fully functional AV and environmental control system based on the AMX platform.
“To streamline the process of client device connectivity, integrator Programmed Electrical Technologies proposed the AMX TPControl BYOD solution. This involved using QR Codes for user connection and a multi-user license that resides on the AMX controller. Guests connect to Mater Wi-Fi, point their mobile device camera at the QR code within the room to download the TP Control app and are presented with an intuitive user interface for the AV and environment systems. The connection process is handled and served by the AMXController,” said Anthony Parker, Regional Operations Manager, Programmed Electrical Technologies.
Allowing guests to control a variety of room functions from their personal mobile devices would certainly enhance the patient experience at MPHSbut first Mater Health Services wanted to test and prove the system using their Wi-Fi and networks with full security measures in place.
Early in the building construction phase, Mater worked with avtto build a fully-functional Proof of Concept room at their hospital in South Brisbane. This offered Mater the abilityto fully test and prove the system using Mater’sWi-Fi and networks in its final configuration with full LAN security measures in place. This Proof of Concept room was in place for over three months and was tested regularly by the hospital staff including doctors, nurses, and office staff for ease-of-use and reliability. The success of the Proof of Concept room relied on the person testing it without assistance.
This BYOD solution is a first for health service providers in Australia, and Mater has achieved the objective of being the first to offer this new service to their guests, redefining the patient experience. Mater will continue to assess the 64 patient rooms in use and are looking to recreate the BYOD patient room experiences in Stage Two of the Mater Private Hospital Springfield.
“The Mater Health Services project is the first of its kind in healthcare services in Australia,” said Ramesh Jayaraman, VP & GM HARMAN Professional Solutions, APAC. “HARMAN Professional Solutions is thrilled to be part of the project and thank Mater Health for their confidence in our AMX Solutions. We would like to thank avtand their partners Programmed Electrical Technologies for efficiently implementing the solution and enhancing patient experience and comfort.”