P.D. Hinduja Hospital & MRC celebrated International Quality and Safety week from November 19^th to November 23^th, 2018. Globally, organizations have gained an understanding that success is not theirs alone but also the collective efforts and continuous dedication of their employees towards maintaining quality and safety at the hospital. With a similar thought process, P.D. Hinduja Hospital & MRC organized lectures, activities and panel discussions that involved a new integrated approach towards employee engagement and development with a determined focus on enhancing Quality and Safety at the hospital.

P. D. Hinduja Hospital has always focused on delivering quality healthcare – a practice that has been followed since inception. Quality & Safe patient care is a continuous process for the hospital and is achieved through sincere efforts and skillful execution by the staff. Quality & Safety Week was conducted to provide a platform to each and every member of the organization to share their ideas & initiatives which play an important role in enhancing the quality of services for patients. The hospital has been organizing the event for the last three years.

Mr. Joy Chakraborty, COO, P. D. Hinduja Hospital & MRC said, “The initiative to start the quality and safety week was taken to bring awareness among more people and also get everybody under one umbrella and work towards accomplishing the mission of the hospital. Our main aim was to sensitize every member of the hospital towards the significance of quality and safety and inculcate a spirit of team work in order to provide better patient experience and care”.

Throughout this week of celebration, P.D. Hinduja Hospital with an aim to enhance employee knowledge and growth also organized multiple informative lectures for their employees. These sessions were given by both internal and external specialized teams and involved topics like Disaster Management – by Bomb Squad of Mumbai Police, lectures by the Nursing, Support Services and Pharmacy Faculty etc. A one day workshop was held by National Safety Council on Safety at Workplace and which was followed by Management Development workshop on Quality Improvements by Mr. Joy Chakraborty. Apart from these sessions, employee engagement activities like Poster competition followed by various interactive games like Room of clues, Spin the Wheel quiz, Snake and Ladder etc. were organized that saw participation of staff in huge numbers. Over the week more than 200 hospital staff took the pledge to comply to maintain quality and safety at the hospital.

On November 23, 2018, the final day of International Quality & Safety Week, P.D. Hinduja Hospital organized talks by eminent speakers from the healthcare industry and also panel discussions. The topics discussed were ‘Delivering quality healthcare through skilled manpower and teamwork”. The panel was moderated by M S Venkatesh, Senior Director – HR at P. D Hinduja Hospital and consisted of eminent personalities from the Healthcare, Quality and Consultancy services like Dr. Pikale, Consultant Obstetricians Raheja Fortis, Dr. Anupam Karmarkar, Chief Executive Officer at D Y Hospital, Navi Mumbai, Dr. Lelita Delima, Director Medical Services, Jaslok Hospital and Belinda Sawant, Head of Nursing Services at Saifee Hospital. The panel discussion was followed by a session on “Creating Patient Safety Culture in an Organization” which was moderated by Mr. Joy Chakraborty, COO of P.D. Hinduja Hospital & MRC, and had several other speakers like Dr. Rajendra Patankar, Chief Operating Officer at Nanavati Hospital, Dr. S Narayani, Zonal Director at Fortis Hospital and  Dr. Surendra Mathur, President ZTCC, Consultant GI Surgeon at Zen Hospital.