● Offers tools that compare current lab practices using peer-to-peer benchmarking for  continuous improvement and upskilling. 

● The Benchmarking survey is the country’s most comprehensive and impactful study on  laboratory operations. 

 Roche Diagnostics India has partnered with the Consortium of Accredited Healthcare  Organisations (CAHO) to redefine laboratory practices in India by initiating a benchmarking study and  conducting an upskilling programme for laboratories in the country. CAHO members include healthcare  institutions, diagnostic centres and quality professionals and works to promote patient safety through  training for healthcare professionals. 

The partnership will benchmark diagnostics practices not just at individual lab level but also at an  international level to understand where Indian labs stand in terms of quality, productivity, costs, patient  experience and clinical value generated which are considered as the pillars of excellent patient care.  The partnership will include CAHO member labs to participate in the benchmarking survey, co-publish  benchmarks on speed, quality and cost as well as productivity metrics, use these benchmarks to improve  care in terms of operational and business indicators, and conduct upskilling programmes. 

As part of this partnership, CAHO will help spread knowledge and increase participation in Lab  Benchmarking Survey through Roche Diagnostics’ Lab Insights platform for the clinical laboratory  community. The platform has over 3000 subscribed laboratories from across 20 countries. It provides  insights from various benchmarking surveys, case studies and thought leadership content from global  healthcare experts.  

It is expected that over 100 labs of various sizes will participate in the survey through the CAHO  network. The results of the benchmarking survey will be presented at the Annual CAHOCON on April  13-14, 2023 as part of a whitepaper highlighting 30 key indicators that define quality and effective  laboratory outcomes. 

Going forward, CAHO will design an upskilling programme on advanced laboratory management  concepts with Roche Diagnostics as knowledge partner.

The training programme will focus on capability building based on: right structural and operational  training, best practices in diagnostics pathways to improve accuracy, increase productivity and reduce  cost in healthcare delivery. 

Dr Vijay Agarwal, President, CAHO said, “At CAHO, we are constantly working towards continuous  quality improvement, patient safety and capacity building in the arena of healthcare delivery. We are  extremely excited about our partnership with Roche Diagnostics India that brings a unique and one-of-its kind benchmarking survey that will enable laboratories to learn best practices in clinical diagnostics  through peer-to-peer global knowledge sharing.”  

Adding to this, Dr Lallu Joseph, Secretary General, CAHO, informed, “We are confident that labs  that participate in this survey will have an exclusive opportunity to enhance their clinical lab capabilities  related to quality assurance, accreditation, continuous improvement, IT infrastructure, turnaround time,  laboratory setup and productivity.” 

Narendra Varde, Managing Director, Roche Diagnostics India and Neighboring Markets,  commented, “The Lab Insights benchmarking survey gives a perfect opportunity for evidence-based  learning that focuses on four major parameters – improvement in lab management, upskilling bench  scientists, providing access to global best practices and facilitating labs in India to align with global  

standards. At Roche Diagnostics, we are passionately working towards fortifying India’s healthcare  system and our partnership with CAHO is an effort to improve laboratory capabilities and upskill lab  experts to be ready for the ever changing diagnostics landscape.” 

By participating in the Lab Insights benchmarking survey, clinical labs can take the survey and view  results via interactive dashboards that enable comparisons against different peer groups. They can also see  case studies that help showcase how different labs from around the world are working to improve their  operational efficiency and prepare for an evolving healthcare landscape.